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FAQ's

General Questions

  • How quick do you respond to emails?
  • What does bust and waist sensitive mean?
  • What do I have to do to buy a dress from your site?
  • Is your on-line system secure?
  • Do you make alterations?
  • Are alterations included in the price of the gown?
  • What are your delivery charges?
  • Can I return a dress if I do not like it?
  • How do I return items?
  • What happens if there is a problem with the dress?
  • How long does it take for a dress to come in?
  • How do I determine what size to order?
  • Do all dresses need to be ordered, or can I buy one off the rack?
  • Do you have veils and gloves that will match my gown?
  • How do I store my dress until my wedding?
  • How do I cancel my order?
  • What are your payment options?
  • What are the length of your bridal gowns?
  • Can I order a longer dress than standard and will it cost me more?
  • Can I order a shorter dress than the standard length?
  • Can I pay for my dress order by installments?
  • Do you impose a surcharge for larger size dresses?
  • Why do we take the money up front?
  • When will I receive my refund?
  • Can I clean the dress after the wedding?
  • Do you sell custom-made dresses?

How do I contact you from outside the UK?

  • Dial between the hours of 10am and 2:30pm UK time.

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