Your basket

Your basket is empty

Delivery and Returns

Delivery

Orders are dispatched only when complete - with the exception of wedding dress boxes. For partial order dispatch, an additional postal charge will be incurred.

Please refer to the individual product for specific delivery information.

UK Mainland Charges:

Wedding Dresses & Prom Dresses £10
Bridesmaid Dresses £8
Flowergirl Dresses £6
Corsets, Skirts & Jackets from £6
Other Accessories from £3

Rest of UK Delivery Charges:

These include Northern Ireland, the Channel Islands(Jersey, Guernsey, Aldernay) and BFPO address.

Wedding Dresses & Prom Dresses £20
Bridesmaid Dresses £10
Flowergirl Dresses £9
Corsets, Skirts & Jackets from £9
Other Accessories from £6

Western Europe Delivery Charges:

These include Austria, Belgium, Denmark, Finland, France,Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain,Sweden, Switzerland, Canary Islands and Aland Islands.

Wedding Dresses & Prom Dresses £30
Bridesmaid Dresses £15
Flowergirl Dresses £12
Corsets, Skirts & Jackets from £12
Other Accessories from £10

Worldwide Delivery Charges:

Wedding Dresses & Prom Dresses £49
Bridesmaid Dresses £25
Flowergirl Dresses £22
Corsets, Skirts & Jackets from £22
Other Accessories from £20

The above delivery charges are for guidance only and may be subject to change without notice.

We use 1st class recorded delivery for the majority of accessories posted in the UK. Although most items are delivered within 5 working days from date of dispatch, your package may take a further 15 working days to arrive.

We cannot take responsibility for delivery to PO Box addresses and cannot offer refund or replacement for any goods that are lost in transit.

Overseas

We can accept orders from most overseas addresses. Please email our sales team for confirmation.

Customs

Charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Tax Charges

All orders are inclusive of 17.5% VAT. For tax exempt territories, please send an email to after receiving your order confirmation and you will be reimbursed this cost.

Some overseas BFPO addresses are entitled to VAT freeshopping. If you qualify for this, you must supply a signed letter from your company C.O. before placing your order online. Regrettably we cannot refund VAT on any BFPO order after it has been completed and dispatched.

Returns

All our bridal wear is scrupulously checked to ensure it arrives at your address free of defects.

We charge NO restocking fee for items returned within the required period unless otherwise stated.

Please see below for charges applied to items returned for a refund.

Internet Transactions:

  • Under United Kingdom Regulations you have the right to cancel the contract for purchase of goods within seven days following the date of delivery. You must email our Customer Service department within this timescale for a Return Authorisation Number. No refund will be forthcoming after this period. You can expect a refund in the same form of payment originally used for purchase within thirty days of cancellation. Please see below for products bought from our bridal studio.
  • Should you find any damage or imperfections, you must notify us within seven days of the merchandise being received, clearly identifying the faults. Should there have been any problems with the safe delivery of your order, you must notify us within 7 days of discovering the problems.  Any faults found that have not been identified, may be subject to a charge. You must email our Customer Service department within this timescale for a Return Authorisation Number. No refund will be forthcoming after this period. We will issue a refund against the product acknowledged by us to be faulty, providing such faults have not been caused by your misuse, negligent handling or improper care of the goods. You can expect a refund in the same form of payment originally used for purchase within thirty days of notice.
  • Should there have been any problems with the safe delivery of your order, you must notify us within 7 days of discovering the problems either by post or by emailing .
  • If items received appear to have suffered shipping damage, keep the original shipping carton and email our Customer Service department .We will contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. Under these circumstances, do not return the merchandise yourself, unless otherwise instructed. A refund will only be provided once we have received once all investigations have been completed.
  • If you do not contact The Bridalwear Company for a Return Authorisation Number, you will subject to an administration charge of 20% of the total cost of your order.
  • Do not return any merchandise unless authorised. Any merchandise returned by the recipient without prior authorisation from The Bridalwear Company, may incur an administration charge. All merchandise must be returned at the sender's expense.
  • If returning items to The Bridalwear Company, the package must be received by The Bridalwear Company within 10 days from receipt of goods with your Return Authorisation Number. The Bridalwear Company will not refund any returns that are received after this time. Any goods received after this period will be returned at the sender's expense.
  • No item will be accepted for exchange or refund after the date of your wedding.
  • No item will be accepted for a refund if tried on at our bridal studio.
  • Rush order charges are not refundable.
  • Items returned from the UK Mainland for an exchange will not be subject to a re-delivery charge.
  • A postage charge is applicable on items that require re-delivery.
  • If returning a wedding dress for an exchange or refund, it must be returned in the protective bag supplied. If not, no refund will be forthcoming if the dress is found to be damaged.
  • If returning or cancelling orders comprising of two or more dresses, you may be charged a re-stocking fee on one or more of the dresses. Please contact our Sales team for details on the charges applied.
  • If your order comprises of two or more products of the same type and you wish to return one or more items for a refund, you will be charged a re-stocking fee on the items returned. Please contact our Sales team for details on the charges applied.
  • Any item(s) bought through our Spread The Cost scheme will be charged a 10% administration fee if cancelling or returning the order. No fee is incurred if returning for an exchange. 
  • Should you decide to exchange a dress for the same style, we cannot guarantee an exact colour match although in most cases, the colour difference is negligible.
  • All exchanged items cannot be returned for a refund.
  • Due to hygene reasons, knickers cannot be returned for an exchange or refund.
  • Custom-made dresses cannot be returned for an exchange or refund.
  • Any order paid by credit card will incur a 2% charge on the total cost if returning the items for a refund. If returning for an exchange, the charge will be wavered. This charge does not apply to debit cards.
  • If authorised to return any merchandise, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to:
The BridalwearCompany Ltd
16 Castle Park Road
Whiddon Valley
Barnstaple
Devon
EX32 8PA
England
  • You must mark your parcel clearly as "Returned Goods" and must include the delivery note that was shipped with your order and indicate clearly the reason for return.
  • For your protection we recommend that you use a recorded delivery service as we cannot offer refund or replacement for any goods that are lost in return shipment to The Bridalwear Company Ltd.
  • To avoid disappointment, please make sure you are certain on the dress style, fabric and size before ordering.

Bridal Studio Transactions:

  • A 50% deposit is required for all dress orders. Should you then wish to cancel this order, you must notify us within three days from placing the order and your deposit will be returned to you. Your deposit is non-refundable should you notify us after this period. Once your order has been approved and collected from our bridal studio, the option to return for a partial refund is revoked.
  • Any discrepancies or faults on dress orders must be reported within one day and returned to us within three days from receipt of goods (or by a time agreed with the Seller). After this time period, the option to return for a partial refund is revoked.
  • Any purchases may be returned for an exchange if we are notified within 7 days from receipt of goods.
  • Any dresses made to exact measurements cannot be returned to The Bridalwear Company for an exchange or refund.

Return Authorisation Number: A Return Authorisation Number must be requested by email. This number is used by ourselves to process returns and should be entered on the back of the Dispatch Note. When you return any item, you must include the Return Note in your return package. Items returned without a Return Authorisation Number will not be eligible for an exchange or refund.

Physical Condition: All items must be returned unworn, unsoiled, undamaged and unaltered with original hanging straps, tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked) are not refundable. Please treat the returned item with the same care in which you received it.

Web site designed by Flare Imaging Ltd