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Delivery and Returns

Delivery

We aim to have your wedding dress order delivered to you within 8 weeks from placing the order, although we often deliver within 6 weeks.

Orders are dispatched only when complete - with the exception of wedding dress boxes. For partial order dispatch, an additional postal charge will be incurred.

Please refer to the individual product for specific delivery information.

UK Mainland Charges:

All orders are delivered FREE OF CHARGE.

Rest of UK Delivery Charges:

These include Northern Ireland and the Channel Islands(Jersey, Guernsey, Aldernay).

Western Europe Delivery Charges:

These include Austria, Belgium, Denmark, Finland, France,Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain,Sweden, Switzerland, Canary Islands and Aland Islands.

Worldwide Delivery Charges:

The above delivery charges are for guidance only and may be subject to change without notice.

We use 1st class recorded delivery for the majority of accessories posted in the UK. Although most items are delivered within 5 working days, please allow up to 15 working days to receive your goods.

We cannot take responsibility for delivery to PO Box addresses and cannot offer refund or replacement for any goods that are lost in transit.

Overseas

We can accept orders from most overseas addresses. Please email our sales team sales@thebridalwearcompany.co.uk for confirmation.

Customs

Charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Tax Charges

All orders are inclusive of 17.5% VAT. For tax exempt territories, please send an email to sales@thebridalwearcompany.co.uk after receiving your order confirmation and you will be reimbursed this cost.

Some overseas BFPO addresses are entitled to VAT freeshopping. If you qualify for this, you must supply (by fax) asigned letter from your company C.O. before placing your order online. Regrettably we cannot refund VAT on any BFPO order afterit has been completed and dispatched.

Returns

All our bridal wear is scrupulously checked to ensure it arrives at your address free of defects.

We charge NO restocking fee for items returned within seven days unless otherwise stated.

Internet Transactions:

• Under United Kingdom Regulations you have the right to cancel the contract for purchase of goods within seven days following the date of delivery. You must email our Customer Service department customerservice@thebridalwearcompany.co.uk within this timescale for a Return Authorisation Number. No refund will be forthcoming after this period. You can expect a refund in the same form of payment originally used for purchase within thirty days of cancellation. Please see below for products boughtfrom our bridal studio. Delivery charges are not refundable.
  
• Should you find any imperfections, you must notify us within seven days of the merchandise being received. You must email our Customer Service department customerservice@thebridalwearcompany.co.uk within this timescale for a Return Authorisation Number. No refund will be forthcoming after this period.We will issue a refund against the bridal wear acknowledged by us to be faulty minus the shipping costs, providing such faults have not becaused by your misuse, negligent handling or improper care of the goods. You can expect a refund in the same form of payment originally used for purchase within thirty days of notice. Please see below for products bought from our bridal studio.
• If you do not contact The Bridalwear Company for a ReturnAuthorisation Number, you will subject to an administration charge of 20% of the total cost of your order.
• Do not return any merchandise unless authorised. Any merchandise returned by the recipient without prior authorisationfrom The Bridalwear Company, may incur an administration charge. All merchandise delivered outside the UK Mainland must be returned at the sender's expense.
• The return cost will be deducted from your refund for all items that are collected by courier.
• If returning a wedding dress for an exchange or refund, it must be returned in the garment bag supplied. The buyer will be charged for the garment bag if not returned.
• If you are returning a dress order for an exchange, you will not incur any further delivery charges. Should you then decide to return an exchanged dress for a refund, you will be charged both the delivery and return costs.
• If you are returning accessories for an exchange, the delivery cost will be wavered.
• If returning or cancelling orders comprising of two or more dresses, you will be charged a re-stocking fee on one or more of the dresses. Please contact our Sales team sales@thebridalwearcompany.co.uk for details on the charges applied.
• If your order comprises of two or more accessories of the same product type and you wish to return one or more items for a refund, you will be charged a re-stocking fee on one or more of the accessories. Please contact our Sales team sales@thebridalwearcompany.co.uk for details on the charges applied.
• If items received appear to have suffered shipping damage, keep the original shipping carton and email our Customer Service department customerservice@thebridalwearcompany.co.uk.We will contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. Under these circumstances, do not return the merchandise yourself, unless otherwise instructed. A refund will only be provided once we have received once all investigations have been completed.
• If you are required to return any item to The Bridalwear Company, the package must be received by The Bridalwear Company within 10 days from receipt of goods with your Return Authorisation Number. The Bridalwear Company will not refund any returns that are received after this time. Any goods received after this period will be returned at the sender's expense.
• Should you decide to exchange a dress for the same style, we cannot guarantee an exact colour match although in most cases, the colour difference is negligible.
• Due to hygene reasons, knickers cannot be returned for an exchange or refund.
• Any order paid by credit card will incur a 2% charge on the total cost if returning the items for a refund. If returning for an exchange, the charge will be wavered. This charge does not apply to debit cards.
• If authorised to return any merchandise, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to:

The BridalwearCompany Ltd
45 Chaucer Crescent
Newbury
Berkshire
RG14 1TP
England

• You must mark your parcel clearly as "Returned Goods" and must include the delivery note that was shipped with your order and indicate clearly the reason for return.
• For your protection we recommend that you use a recorded delivery service as we cannot offer refund or replacement for any goods that are lost in return shipment to The Bridalwear Company Ltd.
• To avoid disappointment, please make sure you are certain on the dress style, fabric and size before ordering.

Bridal Studio Transactions:

• A 50% deposit is required for all dress orders. Should you then wish to cancel this order, you must notify us within three days from placing the order and your deposit will be returned to you. Your deposit is non-refundable should you notify us after this period. Once your order has been approved and collected from our bridal studio, the option to return for a partial refund is revoked.
• Any discrepancies or faults on dress orders must be reported within one day and returned to us within three days from receipt of goods (or by a time agreed with the Seller). After this time period, the option to return for a partial refund is revoked.
• Any purchases may be returned for an exchange if we are notified within 7 days from receipt of goods.
• Any dresses made to exact measurements cannot be returned to The Bridalwear Company for an exchange orrefund.

Return Authorisation Number: A Return Authorisation Number must be requested by email. This number is used by ourselves to process returns and should be entered on the back of the Despatch Note. When you return any item, you must include the Return Note in your return package. Items returned without a Return Authorisation Number will not be eligible for an exchange or refund.

Physical Condition: All items must be returned unworn, unsoiled, undamaged and unaltered with original hanging straps, tags still attached and uncut, hangers, and protective covering where applicable. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked) are not refundable. Please treat the returned item with the same care in which you received it.

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